Internet First FAQs

There are several ways to apply. Choose what is best for you below:

• To ensure the fastest response, please apply at internetfirst.com.
• You may also download the application and email your Proof of Eligibility document to ifdocuments@astound.com.
• Call 833-730-0644.
• Visit one of our retail locations.

Need time to provide documents? Apply today and you’ll have up to 45 days to upload your Proof of Eligibility  documents.   After 45 days your Internet First rate may not apply.

You must submit ONE form of primary identification or TWO forms of secondary identification, plus Proof of Eligibility from the lists below.  The online application process allows you to upload your documents using a laptop, tablet, desktop computer or any Android or IOS mobile device.

Primary Identification – Accepted Documents

Must submit ONE of the following:

• Current US, Mexican or Canadian driver’s license or state photo ID or expired photo driver’s license which is not more than five (5) years old from the expiration date.
• Current US Passport
• Current Foreign Country Passport
• Current photo US Military ID/Merchant Marine card
• Current photo US Military Dependent card
• Valid Resident Alien Card Permanent Resident Card (INS Form I-551)
• Certification of US Citizenship (N-560 or N-561)
• Certification of Naturalization (N550, N-570, or N578)
• Employment Authorization Documentation (INS Form I-688 or I-766)
• Photo employment ID card issued by US Government agency prison ID cards are not acceptable
• Current Welfare/Social Services photo ID card
• Foreign National Identification card
• Foreign Driver’s license
• Foreign Voter’s Registration card
• Foreign Military Identification card
• Other government-issued identification document, including municipal ID
• I-94 arrival/departure record card
• Official documents that list the applicant as the parent of a child (e.g. birth certificate, adoption, school, church/baptismal certificate, insurance, legal, or medical record). This must contain the applicant’s name.

Secondary Identification – Accepted Documents

Must submit TWO of the following:

• Non-photo driver’s license
• US Department of State Non-Immigrant Visa
• Social Security card
• Court demand in applicant’s name – must contain full name, date of birth (DOB), court seal
• Marriage certificate, divorce decree, legal name change
• Current weapons or gun permit with photo
• Current school photo ID card
• Medicare/Medicaid card
• Copy of utility bill in applicant’s name
• Voter Registration card
• Current employment badge/photo ID
• W-2 form
• Selective Service Registration (Draft card)
• Birth certificate
• Matricula Consular Card
• Mortgage coupons or notarized lease in applicant’s name
• Bank statement in applicant’s name
• Credit card in applicant’s name
• Individual Taxpayer Identification Number (ITIN)

You may qualify if you:

• Live in a serviceable area.
• Have not subscribed to our services within the sixty (60) day period immediately prior to applying for the program.
• Be in active military or have veteran status.
• Be a senior citizen aged 62 or older.
• Participate in or have a dependent member of the household who is a participant in public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others (SSI card or qualification letters).
• Are a student under a federal assisted aid program (FAFSA), which may include grants, federal work study, can qualify for Internet First by supplying an award letter (qualification letter)
• Provide proof of eligibility within 45 days.

Proof of Eligibility – Accepted Documents

• • MEDICAID: card or most recent eligibility letter for an adult in your household
  • Public housing assistance: documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD
  • Unemployment: verification letter
  • SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits
  • TANF: eligibility letter for Temporary Assistance for Needy Families
  • SSI: eligibility letter for Supplemental Security Income
  • NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child’s name, the school name, and the address of where you are requesting service
  • LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program
  • WIC: eligibility letter for the Women, Infants, and Children program
  • Students under federal assisted aid programs can qualify for Internet First by supplying an award letter
  • VA PENSION: veterans pension eligibility determination letter from the Veterans Administration
  • Tribal assistance: eligibility letter, including TTANF, FDPIR, etc.
  • Student ID or financial aid documents

The following formats are accepted:

• .JPG (JPEG Image File).
• .TIFF (Tagged Image File Format).
• .GIF (Graphical Interchange Format File).
• .PNG (Portable Network Graphic).
• .PDF (Portable Document Format File).
• .DOCX (Microsoft Word Open XML Document).
• .DOC (Microsoft Word Document)
• Max file size: 7 MB per file.

You may enroll in this program (if you qualify) even if you have an outstanding balance with us from a previously disconnected account. The account holder will still remain responsible for the outstanding debt.

Previous Internet First customers with an outstanding balance may apply when their Internet First balance is paid, the write off balance is still deferred.

We will endeavor to review each application within 48 hours of receiving proof of identity and eligibility. A customer service representative will email you promptly should your application require additional information or Proof of Eligibility documents. Installation times may vary based on location. Appointments are subject to availability.

You may apply if you have not subscribed to our services within the sixty (60) day period immediately prior to applying for the program and meet other eligibility requirements:

• Live in a serviceable area
• Are a participant in or have a dependent member of the household who is a participant in public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, Students under federal assisted aid programs, SSI, and others.
• Provide Proof of Eligibility.
• Customers with an outstanding balance may apply when their Internet First balance is paid, the write off balance is still deferred.

Please call 833-730-0644 if you wish to make the following changes to your account:

• Change name, address, email and / or phone number.
• Cancel your Internet First service.

• Internet First is available for new customers only.
• The highest speed offering of the Internet First packages is 150 Mbps. If you’re interested in higher speeds you must meet credit check requirements and resolve any back balances.
• Mobile and eero are available with Internet First subscriptions.